South Africa’s telecoms costs have fallen by 90 per cent in past decade – and BPO has taken note
The fall in telecoms costs has made South Africa more competitive as a BPO destination – but may have broader spinoffs outside this sector as well
The fall in telecoms costs has made South Africa more competitive as a BPO destination – but may have broader spinoffs outside this sector as well
Business process outsourcing has been embraced by successive provincial and national governments in South Africa as a potent weapon against unemployment, particularly among the youth. BPO jobs tend to have low barriers to entry, with most requiring only a matric certificate. However, as the contact centre industry continues to mature and intensify, positions at these centres increasingly demand higher-level skills and experience.
What is the exact level of national, provincial and city-level support for the business processing industry in Cape Town and the Western Cape?
Despite continuing global uncertainty, Cape Town’s central business district is capitalising on ever-improving data links to lure BPO investment away from traditional markets like India and the Philippines.
Having been in the country since 2004, Asda has been reaping the benefits of South Africa’s superior BPO offering for years. The time had come to ramp up operations to 600-plus employees.
The Freedom Charter was drafted by Rusty Bernstein, calling for the creation of a democratic, non-racialist state with the nationalisation of major industry. When the charter was adopted at a June 1955 conference in Kliptown attended by 3000 delegates, police cracked down on the event, but it remained a key part of Mandela’s ideology.
Luke Flemington, who was rejected by the South African Air Force only to fly for the Royal Air Force, won the UK’s highest military award in flying for leading low-level rescue missions into Libya; conducted under fire in his Hercules aircraft.
As Business Day analyst Gareth van Onselen has pointed out, political parties do not deserve our votes until they have nailed their ideological colours to the wall. Between now and 2014, Agang SA wastes every day that it fails to articulate and defend an ideological position that is more than an all-you-can-eat buffet of everyone else’s ideas.
Film, television and theatre producer Eric Abraham is best known for producing the Academy Award and Golden Globe Award-winning film Kolya (Best Foreign Language Film 1996) but this champion of South African culture also supports Cape Town’s Fugard Theatre and has nurtured many important South African productions to the London stage.
Nelson Mandela’s Living Legacy | With the involvement of the South African Indian Congress, the Coloured People’s Congress, the South African Congress of Trade Unions and the Congress of Democrats, the ANC planned a Congress of the People, calling on all South Africans to send in proposals for a post-apartheid era.
Sammy is the face of the Starfish Greathearts Foundation, which aims to bring life, hope and opportunity to children orphaned or made vulnerable by HIV/AIDS in South Africa by identifying the very best community based organisations and partnering with them to ensure the highest quality care
Babalwa combines a flourishing career in the UK with a personal long-term project of spreading awareness of cancer in South Africa, where it is often sidelined by the magnitude of the HIV/Aids-TB pandemic. However, cancer kills, and Babalwa is determined to use her training as a therapeutic radiographer to educate women in particular about cancer affecting them.
Mandela took Alfred Xuma’s place on the ANC National Executive in March 1950. That month, the Defend Free Speech Convention was held in Johannesburg, bringing together African, Indian and communist activists to call an anti-apartheid general strike.
In July 1947, Nelson Mandela rushed Anton Lembede to hospital, where he died; he was succeeded as ANCYL president by the more moderate Peter Mda, who agreed to cooperate with communists and non-blacks, appointing Mandela ANCYL secretary.
Spirohealth is a chiropractic practice of twelve years’ standing in the Putney community that has recently seen a change of ownership and an infusion of new chiropractic thinking that has led to a rapid expansion of its patient base
Claire came to the UK as recently as August 2012 after a previous spell in the Fens. As a vet, she has trained in one animal-loving society and come to practice in another.
Young Nelson Rolihlahla Mandela attends a missionary school, like all high-born Thembu boys of his age. However, his life changes when the Chief Jongintaba Dalindyebo takes him up to his Great Place to become a royal ward.
Section Commander and Physical Training Instructor in 1 Rifles