Image: CD Projekt Red
Image: CD Projekt Red
Sony on Friday 18 December confirmed that it would be de-listing Cyberpunk 2077 from the PlayStation store. It would also be offering full refunds to customers who purchased the game.
Whether Microsoft would offer the same deal for Xbox customers remain to be seen. Meanwhile, CD Projekt Red confirmed Sony’s de-listing in its latest financial report:
“The decision was undertaken following our discussion with SIE regarding a full refund for all gamers who had purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time”.
SIE (Sony Interactive Entertainment) said in a statement that it “strives to ensure a high level of customer satisfaction”, and would therefore be taking action to ensure the standard remains.
This follows after CD Projekt Red admitted that Cyberpunk 2077’s was not up to par, especially not on base consoles. PlayStation 4 and Xbox One gamers have reported that the game is practically unplayable.
CD Project Red encouraged players to request refunds from physical and digital retailers or contact firstname.lastname@example.org before 21 December. The studio will continue to work on improving the game.
CD Projekt Red ensured customers that “all copies of the game previously purchased digitally on PlayStation Store [will] remain available for use by their respective buyers”.
In addition, gamers would still be able to buy physical versions of the game in retail and mail-order stores. Lastly, all copies, “whether digital or physical, will continue to receive support and updates from the Company.”
Sony explained that the team will confirm who purchased the game, and will then “begin processing [refunds]”. It added that “completion of the refund may vary based on payment method and financial institution”.
Read the short statement here [link temporarily removed]. It also contains a link to submit your refund request. You need to be signed in to your PSN account.
Edit: The link is currently broken and will re-direct you to an Error 404 page. Sony is aware of the issue and is working to restore it. We will include the link once it’s functional again.
We’re aware some users are experiencing issues accessing the form available within the provided link. We’re working to get it up and running as soon as possible. Thank you for your patience.AskPlayStation