President Cyril Ramaphosa has a hotline ANYONE can call

President Cyril Ramaphosa has a hotline that anyone in the country can call if there’s something they want to know (or share).

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While many South Africans might not know about it, the national hotline connects anyone directly to the Presidential Office. All reasonable complaints and service delivery issues must receive attention through this channel – and it can be used as a last resort when citizens feel that other methods have failed them.

Here’s more about the national hotline, and why citizens of South Africa are encouraged to get in touch with who runs the country.

President Cyril Ramaphosa has a hotline that ANYONE can call

The President’s hotline has existed for several years, but many citizens don’t know about this direct way to contact the ones who are in charge of running the country.

Anyone can call the hotline with complaints, thoughts, or compliments about South Africa.

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If you have complained about service delivery before and haven’t received a response or resolution, the next step could be to inform the president.

Complaints to the national hotline have to receive a reference number, which can be quoted in future references to the matter.

Is there anything you’d want to tell them?

The hotline allows citizens to have their voice heard.

President Cyril Ramaphosa: The National Hotline

If you want to reach the national hotline, call 17737 from any phone number.

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Calls are redirected to the correct contactperson, who can assist in taking your complaint or matter further.

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Whether you’d like to say something about SASSA, Eskom, or South Africa, you have the right to do it.

Messages to the hotline can also be sent to President@presidency.gov.za if you have something to say.

Why call the President?

According to the South African government, you should call the hotline because it ‘deals with complaints about unresolved service delivery issues’.

If you have had issues with any government department that you feel weren’t adequately addressed (or handled at all), contact the national hotline for a better chance at resolution.

Other useful national hotlines

Something to say for SASSA? The South African Social Security Agency can be reached via their own hotline number at +27 80 060 1011.

If you want to say something about the national power grid, contact or complain to Eskom through their national hotline at +27 11 800 8111.

READ MORE ARTICLES BY FRANCOIS JANSEN (‘ALEX J’)