Johannesburg residents can easily report long power outages now

City Power introduces a toll-free line to enhance customer service, promptly addressing power issues. Starting Tuesday, it handles calls for outages beyond 24 hours and area-wide interruptions exceeding four hours.

Isaac Mangena, the utility’s spokesperson, underscores the toll-free line’s importance for effective issue resolution. Operating daily from 6:00 to 18:00, it serves as an escalation platform for extended supply interruptions.

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Utility unveils toll-free communication line

“The new toll-free line is part of the power utility’s efforts for effective resolution and communication. It manages inquiries on interruptions, operating daily between 6:00 and 18:00,” he stated.

Mangena recommends having reference numbers ready when calling the toll-free line. The number, 0800-003-156, provides a direct link between residents and City Power for convenient communication during critical situations.

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City Power’s establishment of this toll-free line demonstrates a commitment to customer satisfaction and efficient problem resolution.

City power boosts customer satisfaction

This initiative marks a positive step in building stronger relationships with the community, recognising the importance of timely communication in handling power-related challenges.

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