Renew your SA passport through

Renew your SA passport through your bank: a how-to guide

SA passports can now be renewed online and collected at your local bank. Here’s a step-by-step guide.

Renew your SA passport through

There are some conditions, of course, but if you live in Pretoria or Johannesburg and have access to internet banking, you qualify. If you don’t live in either of these places, you can use the eHome Affairs services, but you need to go into Home Affairs to record your biometric data and to collect your passport or ID.

What you need

  • A copy of your ID
  • R400 for the passport
  • Access to internet banking


Step 1: Account registration

  • Register on the eHome Affairs website
  • Create a profile
  • Answer the simple security questions
  • Create a password
  • Capture the one time pin sent to your cellphone
  • Attach a copy of your ID

Step 2: Make a payment

  • Enter your account details on the site
  • Log in to your internet banking to authorize the payment – go to ‘My Bills’ under ‘Payments’ to initiate a payment instruction. Add the Department of Home Affairs as a beneficiary and a payment instruction will now appear under ‘My Bills’.
  • Enter your reference number and approve the payment of R400 to the Department of Home Affairs.

Step 3: Make an appointment

  • Once the Department of Home Affairs has registered that you have paid, you will be able to make an appointment to record your biometric data.
  • If you live in Johannesburg or Pretoria, you will be able to select a bank branch with the required facilities. If not, you will have to go to your local Home Affairs – this does not require an appointment.
  • If you are able to make an appointment at one of the bank branches you will be given a choice of time slots. Select a time slot, after which will receive appointment confirmation via email and an SMS which you will need to take with you to the bank.

Step 4: Attend your appointment

  • At the bank, you will have your photograph and thumb print taken.

Step 5: Wait for an SMS or email

  • When your passport is ready for collection, you will receive notification. This should take roughly ten days.

Home Affairs has some handy information here in case you get stuck. Cape Town and Durban banks are next to offer this service. Watch this space.