Easy licence renewal with Cape Town’s online booking system. Image: @TrafficRTMC / Twitter
Easy licence renewal: Cape Town’s quick booking system
Cape Town’s Walk-In centers get busier in the festive season, residents are urged to use the online booking system to renew licences.
Easy licence renewal with Cape Town’s online booking system. Image: @TrafficRTMC / Twitter
The City of Cape Town’s Walk-In centers experience increased activity in November and December, with residents renewing vehicle licences and settling accounts.
To alleviate the holiday season rush and minimise waiting times, the city encourages residents to utilise the online booking system.
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Online bookings to renew vehicle licences and settling accounts
“We are reminding residents to keep the busy holiday season top of mind when visiting a City customer office during the next few weeks. Our Walk-in Centers and customer offices typically experience longer queues during this time of the year, which could lead to longer waiting times for residents. One way to avoid the queue and to save time is by making an online booking at a Walk-in Centre of your choice,” says a city official.
The city’s e-Services are also recommended for those who prefer handling business from home, offering various options like viewing municipal accounts, renewing vehicle licences, and applying for rates rebates.
Furthermore, special considerations are given to seniors, pregnant individuals, and disabled customers, who are allowed to move to the front of the queue.
To book an appointment, residents can follow these steps
- Visit https://bookings.capetown.gov.za
- Select your Customer Office
- Choose a service
- Pick a date and time
- Enter contact details
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Customers will receive an SMS and email confirmation with their appointment reference, which is required upon arrival at the Walk-in Centre.
Once at the center, the customer enters their booking reference on a touch screen terminal to receive a Queue Management System (QMS) ticket.
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Bookings are only valid from 15 minutes before and after the appointment time, with automatic cancellation for late arrivals.
