Unauthorised debit orders and deducations are a major problem for South African consumers and especially for South African Social Security Agency (SASSA) social grant beneficiaries who can ill afford to see money flowing out of their accounts to fraudsters.
Sometimes these unauthorised debits relate to funeral policies that SASSA social grant beneficiaries claim they did not sign up for but that they were misled by clever sales people into giving out their banking details. In some cases consumers do not even notice the debits, which are often for amounts under R100 so they do not always trigger a bank SMS notification, until their accounts become overdrawn and the banks charge huge penalties.
In other cases, consumers, may have taken out a funeral policy at some stage but then cancelled it later on when they realised they could not longer afford it. However, the insurance companies do not always act swiftly to cancel the debit order or deduction for the monthly policy payment.
That’s why SASSA has now set up a special system to help social grant beneficiaries to easily put a stop to these unauthorised funeral policy deductions to their social grant payments.
SASSA has advised social grant beneficiaries on its Twitter page of how to stop an unauthorised funeral policy deduction on their social grant.
The steps are as follows:
*Send an SMS to 3458 providing the information below.
*Call 0800 601011 if you do not know the name of the insurance company that issuing a deduction.
Provide SASSA with the following information in the SMS:
*Your ID number and full name
*The name of the insurance company
*The policy duration
*The reason for cancellation
If you are still awaiting approval of your social grant here’s how you can check the status
SASSA also recently advised social grant beneficiaries to switch their payment method for the R350 social relief of distress grant to be paid directly into their bank accounts to avoid the long queues at the post office.