SASSA complaint? Call President Ramaphosa’s hotline here

South African Social Security Agency (SASSA) beneficiaries total more than 18 million people.

What should you do if you have a complaint about social grant services – but it has remained unanswered or unsolved by SASSA?

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Social grant recipients have been struggling to collect their grants due to a now-fixed Postbank glitch. If you still have an issue, complain to the social grant agency first… But if you don’t get an answer from them, there’s one more thing you can try.

President Ramaphosa’s complaints hotline could be the answer.

Here’s how to get in touch with the Presidency, and what happens next.

Contact SASSA here first

The National hotline is for all complaints and questions about social grants.

First a complaint should go to the SA Social Security Agency. Valid complaints get a reference number, and should be answered within a reasonable time.

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The hotline is there to answer questions, but can also help recipients with their complaints or issues.

Direct calls to +27 80 060 1011.

SASSA can also be reached through email at GrantEnquiries@sassa.gov.za.

SASSA Postbank Complaints

If your complaint is about a Postbank account or payment, direct your questions to the following contact number: +27 80 053 5455

This reaches Postbank’s National Hotline, advised for all Postbank-related grant complaints.

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If you haven’t received your social grant via Postbank, the South African Social Security Agency advises to contact Postbank directly.

If you would rather email, send your complaints or questions to: Postbank.enquiries@postoffice.co.za

President Ramaphosa’s Complaint Hotline

The Presidential Hotline connects callers to South Africa’s Presidency.

Service delivery complaints unsolved through the relevant state departments should go to the Presidential Hotline.

Since 2009, the SMS-and-email connection has been available to receive complaints and questions for the President.

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A Presidential Complaint can be called in at 17737. Complaints can also be sent via email to president@presidency.gov.za.

Complaints and comments must be related to service delivery. Remember to provide accurate contact details, and ask for your reference number.

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