DStv price increase

Photo: Flickr / Ben Miller

Jackson Mthembu addresses calls for DStv ‘subscriber holiday’

Sorry DSTV subscribers, but the chances of the broadcaster offering any kind of “payment holiday” seems slim.

DStv price increase

Photo: Flickr / Ben Miller

Despite widespread calls for MultiChoice’s DSTV subscription fees to be lowered or waived during the nationwide lockdown, it seems that government has no intention of engaging with the private broadcaster. 

Asked whether the public could look forward to some form of billing relief for their major source of entertainment while confined to their living rooms, minister in the presidency Jackson Mthembu said that there had been no discussions regarding the issue. 

“We have had no discussions with Multichoice regarding that request,” he said. 

Price hikes anger customers

Many customers have angrily aired their grievances over the hiking of prices, exorbitant package pricing, a tiresome lack of new content with continuous repeats, limited package selection flexibility and the company’s general absence when it comes to providing support for the COVID-19 pandemic. 

One angry twitter user said the current offering was simply unacceptable given the fact that she is paying over R1 000 a month for the lacklustre service.

“What you people are doing is very bad at a time when you are suppose to offer free services to your loyal customers your organisation refuse and to add salt to injury,” she said. 

“All the programs are repeated nothing new or interesting to watch. This is wickedness.”

MultiChoice unresponsive

The current price model sees premium subscriptions, which includes the most popular sports, movie and news channels, costing subscribers R819 a month. Without the premium sport content to tie viewers over during the COVID-19 pandemic, many are reaching their tether with the provider. 

The company’s silence has been deafening, with no communication on the current crisis forthcoming through any of their social media channels or official press statements. 

The South African has reached out to Multichoice and will provide an update on the situation should any comment be forthcoming.