The South African Social Security Agency (SASSA) is in charge of administering millions of social grants to South Africans in need.
Unfortunately, visitors to their website on 24 November would have been greeted with a typical 404-message that says the page is not available.
This leaves millions of users potentially unable to access the website, contact information or relevant SASSA information.
Stuck on the social grant website because of non-functionality?
Here are other ways to contact the South African Social Security Agency.
According to the main website for the social grant agency, the website is offline and returning a typical 404-error.
This leaves millions of SASSA recipients unable to access the website, which includes the applications and status check systems.
No explanation has been provided for the outage, and there is no news yet for how long the website could remain offline.
Related services, such as applications for the R350 SASSA grant, might be unavailable while the main website is offline.
A 404 error means that a website page cannot be found by the server, according to the website Lifewire.com.
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The error can occur when websites move their server data, or when administrators are doing system maintenance. Unfortunately, it can also happen when servers are hacked – and information is deleted.
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Instead of the regular home page for social grants, visitors were greeted with an unfortunate error when going to the official website for the agency.
This could spell more technical issues for grant recipients, many of whom were already let down earlier this year by the Postbank glitch.
Need to know something about your social grant, or still can’t access the website?
The agency also has a National Hotline, which can be contacted at +27 80 060 1011.
Questions and complaints about social grants can also be directed to the agency via email, using the following address: Grant.Enquiries@sassa.gov.za