SASSA: How to change your phon

SASSA: How to change your phone number

Are you using the right number on your SASSA profile? Here’s how to switch your number, and what to do without access.

SASSA: How to change your phon

SASSA grant recipients are breathing a sigh of relief as the Postbank glitch has been fixed, according to information from the South African Social Security Agency.

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Are you using the right cellphone number on your SASSA profile?

If your number is wrong, then you may experience trouble accessing your social grant payment for the month. Phone numbers verify social grant recipients, and prevents social grant fraud from happening.

Here’s how to switch your number, and what to do if you don’t have access to the number anymore.

Change your number online

If you receive the R350-SRD grant, then there’s an easy online link at the SASSA website for changing your phone number.

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Enter your ID number, and proceed through the steps to verify your alternate cellphone number.

If you receive another social grant (like the Childcare or Disability Grant), you may have to call the helpline or visit a regional office to change your number.

Call the SASSA helpline

The national call center can also help you to change your details, or send you to the correct regional office to assist.

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Call the helpline if you get stuck changing your phone number (or can’t access your registered number).

Call the National SASSA helpline at 080 060 1011, or send an email to

Visit a regional SASSA office

A regional office is the SASSA office near you.

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Visit your closest regional office. Regional offices can help you update your cellphone number to receive your social grant.

A list of regional offices is on their website.

What you’ll need

If you want to make a trip to the nearest social grant office, it’s a good idea to call the office and ask what documents you will need.

It’s easier to ask over the phone. Otherwise, you will have to come back to the same office twice for something you didn’t have!

Remember to bring your Identity Document and proof of address to make the verification process easier.