SA Post Office

Image: Supplied

SA Post Office warns against new scam

The South African Post Office (SAPOI) says it has seen a sharp increase in queries from citizens regarding the scam.

SA Post Office

Image: Supplied

The South African Post Office (SAPO) has warned the public about messages that ask individuals to pay a clearance fee to release their parcels. 

SAPO spokesperson, Johan Kruger said they have seen a sharp rise in the number of enquiries arising from emails and text messages that appear to originate from the Post Office, but are designed to make the receiver pay money into a fraudulent account.


Kruger said the messages state that the parcel can only be released once a clearance fee has been paid and include a link.  

“Should the receiver click on the link, a page requesting payment opens where the receiver can make a payment to ‘release’ the fictitious parcel. The current website changes appearance and the message it displays.”

Johan Kruger

This is how you can spot a message or email that is not from the Post Office:

  • The Post Office never asks for import duties or clearance fees in advance.  
  • If there are customs fees payable on a parcel from abroad, the client pays the fees when they collect the parcel from the Post Office counter. 
  • SAPO never requests your bank account number or an online payment for customs duties.
  • The tracking number on the message is invalid when entered into the postal tracking website.
  • The SAPO sends customers an SMS or a collection slip when they have a parcel waiting for collection at a branch.  This parcel should be collected as soon as possible to make sure it is not returned to the sender.  Post Office branches have separate queues for different transactions, so if you collect a parcel you will go into a shorter, faster queue.

Kruger urged members of the public with any information about postal crimes to contact its toll-free crime buster hotline on 0800 020 070.

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