Ford Kuga

Photo: Wikimedia Commonms

Ford SA to compensate consumers after 2017 Kuga fires debacle

Consumers will now be compensated for damages they may have suffered following the 2017 recalls of the Ford Kuga due to its engine catching fire.

Ford Kuga

Photo: Wikimedia Commonms

Consumers are to be compensated for any damages they suffered following the 2017 recalls of the Ford Kuga 1.6 EcoBoost. This emerged at the National Consumer Commission’s media briefing on the outcomes of its investigation in Pretoria on Friday, 29 November 2019. 

Ford made headlines in 2017 after several cases of fires in the engine of the Ford Kuga vehicles were reported. One person died in Wilderness when his Ford Kuga caught alight.

Commission reaches agreement with Ford 

According to Algoa FM, the commission announced on Friday, that it had reached an agreement with Ford, which will now be made an order of the Consumer Tribunal.

Consumer Commission’s Senior Legal Advisor, Joseph Selolo said the settlement makes provision for three options that affected vehicle owners can explore:

  • An offer of R50 000 to each car owner.
  • Lodging a complaint with the company for owners wanting more compensation.
  • Proving damages in court.

National Consumer Commissioner, Thezi Mabuza said: “We have already started communicating with our consumers, the 160 consumers that have filed their complaints. As a commission, we will be there to guide and assist them.” 

Ford to pay administrative penalty 

Ford has also agreed to an R35m administrative penalty. According to TimesLive, the fine is payable within 30 days of the Consumer Tribunal making it an order.

Mabuza said the settlement “brings an end to a long investigation which began in 2017. It is a good agreement which has seen the largest fine paid ever in the commission’s history.”

“The investigation showed that Ford was involved in prohibitive behaviour under the act. Ford has agreed to this. Owners of these vehicles will be helped.

“We are committed to doing the right thing for our customers. We have learned from these events and we continue to cooperate with the NCC in order to finalise this matter” said Ford.