key change tokens ethekwini municipality

Prepaid meter for three-phase current from Bauer Electronic. Photo: Creative Commons.

Here’s what you need to know about eThekwini Municipality’s key change tokens

The eThekwini Municipality has started rolling out key change tokens for some of its prepaid electricity customers.

key change tokens ethekwini municipality

Prepaid meter for three-phase current from Bauer Electronic. Photo: Creative Commons.

The eThekwini Municipality has encouraged prepaid electricity customers to get their key change token before the November 2024 deadline.

This follows the updating of prepaid electricity meter’s, which forms part of the city’s process to roll over its prepaid electricity token system to the new STS 6 format.

The software for all prepaid electricity meters in the country will expire in 2024. Residents must update their meters or they will not be able to recharge with electricity and be left without power supply.


STS is the new prepaid electricity token system. The Token Identifier (TID) rollover project kicked off on 1 July 2023.

The eThekwini Municipality said the new key change tokens will ensure that customers who use prepaid electricity will still be able to purchase tokens after the 24 November 2024 deadline when the current format will no longer be usable.

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In order to make this process easier, the city said customers can get the key change token from all third-party vending systems and residents don’t only have to get their token from Sizakala Centres. 

The tokens can be obtained when buying electricity from banking apps, supermarkets, and any other electricity prepaid vending systems.

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The municipality said since July, customers from areas including Westville, Chiltern Hills, Cowies Hill, Atholl Heights, Dawncrest, Dawncliffe, Beverly Hills, Claire Estate, Palmiet, Rouken Glen, Grayleigh, Erin-Go-Bragth, Westville South, Westville North, and Reservoir Hills have already started receiving key change tokens. 

The metro municipality said customers from the above mentioned areas are receiving two sets of tokens when purchasing their prepaid electricity. 

“The third token is for recharging electricity. The two sets of tokens need to be entered into the metre before entering a token for recharging electricity.

“From 1 August 2023, all customers in eThekwini will begin to receive key change tokens when purchasing prepaid electricity and customers are urged to ensure that they enter those key change tokens first before entering a token to recharge or load electricity. Failure to do so will result in customers being unable to purchase prepaid electricity.” 

eThekwini Municipality
key change token ethekwini municipality
City Power to upgrade Smart prepaid meters. Photo: City of Tshwane

The Municipality also advised customers to ensure that they redeem all the tokens they have bought previously, before entering the key change token, as “they will not be able to use any previous token once they have loaded the key change token”

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