Home Affairs Menlyn Park

Home Affairs will open new offices at Menlyn Park Shopping Mall on Monday 6 March 2023. Image: Thuli Dhlamini

Department of Home Affairs losing data due to load shedding

Residents in Durban have to redo their applications at the department of Home Affairs due to lost data because of load shedding.

Home Affairs Menlyn Park

Home Affairs will open new offices at Menlyn Park Shopping Mall on Monday 6 March 2023. Image: Thuli Dhlamini

The department of Home Affairs’ online system has been experiencing data loss due to load shedding in the past few weeks.

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There are growing concerns that load shedding could be affecting data capturing at the department of Home Affairs. This comes after applications were allegedly deleted.

This was discovered by the (Democratic Alliance) DA during a visit to the Bronkhorstspruit Home Affairs office in Pretoria. It has led the DA to look into the matter in KwaZulu-Natal.

DA spokesperson on home affairs, Adrian Roos, said that they have found cases where residents have been told to re-apply numerous times even after receiving application completion receipts.


According to Adrian, there have been several cases where citizens return to the office to find out that their documents are not ready. They are told that the application was completely deleted due to load shedding that causes the system to go offline.

Roos said that there can be no compromise for secure systems that contain such sensitive information.

“These residents are then required to reapply. This is a completely unacceptable waste of time for these residents.”


Roos stated that a detailed report which highlighted electricity issues was presented to the department of Home Affairs back in 2019.

The Minister of Home Affairs, Aaron Motsoaledi has failed to respond to the DA’s parliamentary request posed in October 2022. This was so that emergency power supply systems would be installed in offices with no generators.

Motsoaledi said that load shedding has added another burden on the shoulders of Home Affairs. During his budget vote 2022/23 speech, Motsoaledi said cable theft was a national scourge.

“We are trying to attend to this but we wish to remind members of the public that when you see somebody stealing a cable please just realise that he is making it impossible for you to get your documents from Home Affairs on time,”

said Motsoaledi.

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The DA said that they would follow up to make sure that the issue of application deletion was addressed without delay.