City Power explains reasons they close or cancel calls. Photo: City of Johannesburg
City Power lists reasons for side-lining some of the logged calls by customers affected by either a power outage or loadshedding.
City Power explains reasons they close or cancel calls. Photo: City of Johannesburg
City Power is a state-owned power utility, wholly owned by the City of Johannesburg.
Its responsibilities include buying electricity from power producers and supplying it to the public, and installing and maintaining the electrical infrastructure in the city of Johannesburg.
With the effects of loadshedding and widespread cable theft, City Power has to deal with hundreds of calls from customers reporting outages across the metro.
Some of these calls reported via the Call Centre receive reference numbers and ultimately get attended to and resolved; however, some are pushed aside due to various factors.
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City Power takes a look at why calls are closed or cancelled based on the following reasons :
City Power further advised that when a call is closed and power has not been restored, customers need to use the SMS that was sent to them and escalate if the query is not resolved. When that is done then the system automatically reopens the query, especially those that are within 4 hours.
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