lockdown Comair to file to be placed under business rescue

Kulula launches new mobile app. Image via: Wikimedia Commons

Comair suspension update: Airline ‘working to assist’ stranded passengers

Booked on Kulula or British Airways? Comair has provided an update on how its helping stranded passengers. There is also new re-booking info.

lockdown Comair to file to be placed under business rescue

Kulula launches new mobile app. Image via: Wikimedia Commons

Local aviation giant Comair has been left reeling by the South African Civil Aviation Authority’s decision to suspend their operating license indefinitely. What came as a sudden 24-hour suspension, has now left hundreds stranded. But according to Comair, it’s doing all it can to help those who have booked Kulula and British Airways flights.

Comair working to assist stranded Kulula and BA passengers

In a statement released late on Sunday afternoon, Comair revealed that it had to cancel all British Airways and Kulula flights. The group says it’s currently unable to confirm when it will be able to start flying again.

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The CAA revealed on Sunday morning that it had suspended Comair’s operating certificate indefinitely. The decision was taken despite Comair working through the night to provide the necessary safety paperwork and evidence.

“We have since received an acknowledgement that the information has been received, but no other formal communication has been received to date. In the interim the CAA has issued a press release saying it will be reviewing and assessing the documents provided.”

Glenn Orsmond, Comair CEO

Orsmond says the suspension effectively takes out 40% of the capacity out of the local airline market. He says the implications for the country and sector will big. That’s especially if the suspension continues for several days or weeks.

The CAA initially suspended Comair’s operating certificate for 24 hours. This was over a recent “spate of safety incidents”. The CAA has said that the issues relate to landing gear malfunctions.

The suspension of Comair’s operating license came after a CAA inspection of Comair. The inspection led to three Level 1 findings against Comair and one Level 2 finding.

According to the CAA, a Level 1 finding is an “outcome that poses immediate risk” to safety and security.

What happens to those with Kulula and BA tickets?

Comair says its main priority currently is to assist passengers who have been left stranded. The group says it chartered two aircraft to assist vulnerable passengers. This includes those urgently needing to travel.

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Here’s where to go and what to do if you have a British Airways or Kulula ticket:

For customers on British Airways (operated by Comair) flights, British Airways’ booking with confidence policy will apply.
Details can be found here: www.britishairways.com/travel/book-with-confidence/public/en_gb Customers may also contact the Contact Centre on BAContactCentre@comair.co.za.

kulula.com customers can rebook with no change penalties, subject to availability of the same fare class. Customers wishing to rebook should e-mail MNContactCentre@comair.co.za