SASSA grant unpaid? Contact them here (and here)

The South African Social Security Agency (SASSA) have just released their payment dates for November social grants. Social grants will be paid from this week, including the R350-SRD Grant, the Child Care Grant and the Pensioners (Older Persons) Grant.

But what if you have to contact SASSA because your grant wasn’t paid?

Sometimes social grant applications can be mistakenly rejected, or other problems like the ‘Postbank glitch’ means your payment doesn’t arrive when it’s supposed to.

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Here’s where to get in touch with South Africa’s social grant agency, including online and via their National Hotline.

SASSA online

The first place to contact them is through their website.

Online social grant applications and reassessments can be done via the official government website, found at this link. The same link also tells you where to go for different social grant-related services.

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If you don’t find the answer on the website, proceed to contact them via their national hotline.

SASSA National Hotline

The SASSA National Hotline is where all national complaints, enquiries, and questions about social grants are processed. If there’s anything you’d like to know about the national social grant system, call +27 80 060 1011.

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Good news: it’s also a toll-free number that can be called at no charge from a landline.

SASSA National and Regional Offices

The Social Security Agency also runs Regional Offices, which is where social grants and applications are processed for each region. Every province has several Regional Offices, and you can find a list of contactable regional offices at this link.

Grant Enquiries

Grant Enquiries can also be made online through this link here.

Questions and complaints about the social grant system can be sent here. If you want to contact them directly via email, you can also proceed to contact Grant.Enquiries@sassa.gov.za.

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All complaints and questions must receive a reference number for future quoting.

READ MORE ARTICLES BY FRANCOIS JANSEN (‘ALEX J’)