(Partner Content) Communication and information in the Fourth Industrial Revolution
What’s the connection between today’s news, Pokémon Go, the Ikea app that allows you to see what the furniture you want to buy will look like in your home, the simulators that are used to train fighter pilots, your playlist on Spotify, and the ads that pop onto your webpages and smartphone screens or even into your Gmail mailboxes? And when it comes to the news, what’s the connection between what you see on TV or other platforms, and a group of teenagers in Macedonia, or the output of people who call their social content “performance art”?
The short answer, of course, is the Fourth Industrial Revolution (4IR), because it’s technology that enables all of these things, through smartphones, virtual reality, augmented reality, and mixed reality. The long answer, however, is far more complex, perplexing and challenging, because it’s fundamentally about communication, at different levels of perception, information, subtlety, conviction, and above all – truth.
It’s become a matter of reconfiguring the real, and it embraces the entire issue of what human communication has become, could become, and should become.
For instance: where journalists used to research and check their stories, and obtain them straight from the mouths of sources whose reliability would be carefully gone into, today, anyone, including a teenager half a world away can make up any story and post it on social media platforms in such way as to make it news, and more than that, make it news that they know you want to hear.
Where the written word once needed to carry demonstrable weight – even if it was never without the exploitation and malign intentions of propaganda – today, the explosion and importance of video and other visual material has made that danger even more insidious. Where considered responses were often conditioned by the slowness of communication channels, in the epoch of fibre and 5G, knee-jerk and reflex could become the order of the day. Where communication was often simply channelled from one to the many, now it is deceptively, one to one – and that in itself can be very convincing, when it comes to dubious facts. Where a picture could once be worth a thousand words, the world of deep fake can make anyone think twice, or not enough.
What’s more, where communication was once for information that had general import, there are now targeted snippets based on your own individualised preferences, tendencies, affinities and interests. And more than that even, there are psychologists who are defining what these mean for you, and whose work goes into algorithms that will talk to you personally, likeably and convincingly, to make you aware of a product or service, in a carefully constructed piece of integrated marketing communication, where brand, service, taste and even news are rolled into one – just for you.
Much of this will be real and positive, as much for our pleasure, entertainment and information, as it will be for benefits in medicine, in social crises, or in emergencies of one kind or another. Much of it, however, will have darker motives and consequences. All of it begs many questions – about privacy, about power, about ethics, and even about human nature and our willingness to trust. So where does entertainment stop and manipulation begin? Where does persuasion start, and information end?
These are the questions, among many others, that the University of Johannesburg (UJ), as one of the most innovative leaders of academic thought on our continent, is committed to asking. As part of its rigorous interrogation of the benefits, drawbacks, challenges and innovation in the era of 4IR, UJ is hosting another Cloudebate™ on 24 June 2020 at 18:00, on this very subject of communication, and everyone’s invited, because everyone’s voice is important.
That’s because in an age where the reality of personalised targeting and fake news raise issues of ethics, motivation, agendas and outcomes, there is also the other side of the coin – the defence, rather than the erosion of rights, the safety of the individual, rather than invasion of privacy, and a greater sense of community and shared destiny, rather than the poisoning of minds. And all of it is to do with, and comes to our attention through, communication in all its forms – journalism, public relations, gaming, marketing, as well as the fusion of all these things – and all of it enabled by the technology of 4IR. Is communication there to confirm your beliefs, or to call into question the convictions of others? If it’s there to inform, is personal taste and belief part of the information, and vice versa?
Communication is a quintessential quality of humanity. We depend on it, we enjoy it, we live from it, and in many instances, we live for it. UJ, in one of its unique contributions to innovative communication – the Cloudebate™ – is going to be looking at all its aspects. Communication is what makes the modern world what it is, and in interrogating its meaning for our shared future, UJ is demonstrating the commitment that makes the university what it is as an institution – a leader in reimagining the future.
Visit www.uj.ac.za/4IR to register to attend this free Cloudebate™ – Communication in 4IR – on 24 June.