Smart ID and SA bank pilot program extended

Good news, the Smart ID and SA bank pilot program initiated by the Department of Home Affairs (DHA) has been extended. Initially the Smart ID and SA bank pilot program was supposed to run to 31 March 2023, however, it’s now confirmed that it’s being extended to 31 March 2024.

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What does this mean exactly for citizens and nationals with permanent residence in SA who want to apply for or renew their SA ID document? It means you can do so at any of the participating Smart ID and SA bank pilot program participants.

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Initially the pilot project was extended to 30 September 2023, but seeing as no permanent agreement has been signed as yet by the DHA and the banks, reports Business Tech, there is another extension into 2024.

MORE BANKS TO PARTICIPATE

“The Memorandum of Understanding with the banks will be extended to 31 March 2024,” said the DHA. The participating Smart ID and SA bank pilot program includes ABSA, Discovery Bank, FNB, Investec, Nedbank and Standard Bank.

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As convenient as it sounds to apply for and/or renew your SA ID document as part of this pilot program, there have been issues. The DHA has previously explained that satellite offices situated within the participating banks often delivered poor service. Stating system downtime as one such problem of the Smart ID and SA bank pilot program. Another was brand damage to the participating bank due to inefficiencies of the DHA.

SMART ID AND SA BANK PILOT PROGRAM CONTACTS

STANDARD BANK

Bank	Address	Contact Number
Standard Bank Kathu Mall	Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg	053 723 9610
Standard Bank Centurion	Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre	012 671 4042
Standard Bank Killarney Mall	Killarney Mall, Riviera Rd, Killarney, Johannesburg	011 486 0002
Standard Bank Kingsmead	1 Kingsmead Way, Durban	031 308 7900
Standard Bank Jubilee Mall	Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal	011 351 7814
Standard Bank Canal Walk	Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City	021 529 8216
Standard Bank Mitchell’s Plain	Promenade Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain	0860 123 000
Standard Bank Simmonds Street	5 Simmonds St, Selby, Johannesburg	011 631 1624 / 011 639 4205
Standard Bank Newton Park	1 Pickering St Newton Park Port Elizabeth	041 404 8319

FNB

Bank	Address	Contact Number
FNB Burgersfort	Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort	072 457 8619 / 013 216 0098
FNB Centurion Lifestyle Centre	Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion	066 460 0530 / 012 653 2661
FNB Cornubia	Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban	031 308 7900
FNB Glen Shopping Centre	Shop U2, The Glen Shopping Centre, Glenvista	061 495 4441
FNB Greenpoint	Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint	087 345 6090
FNB Lynwood	Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria	066 460 0130
FNB Merchant Place	4 Merchant Place c/o Rivonia and Freedman Dr Sandton	066 290 3307

Nedbank

Bank	Address	Contact Number
Nedbank Arcadia	Shop 25, Nedbank Plaza, Beatrix Street, Arcadia	066 460 0122
Nedbank Constantia Kloof	16 Constantia Boulevard Constantia Kloof Roodepoort	011 639 4208
Nedbank Nelspruit	Shop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit	081 336 5941
Nedbank Rivonia	135 Rivonia Road, Sandown, Sandton	066 290 3257
Nedbank St George’s Mall	Shop 3 The Box, St Georges Mall c/o Riebeeck Street	0800 555 111

ABSA

Bank	Address	Contact Number
Absa Centurion	Lifestyle Centre Shop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion	066 460 0356
Absa Key West Krugersdorp	Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp	079 900 6457
Absa Sandton City	Cnr Rivonia Road and 5th Street Sandton	066 290 3314
Absa Port Elizabeth	682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth	041 404 8319

OTHER BANKS

• Discovery Bank Head Office: 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton. 0860 998 877
• Investec Bank Sandown: 100 Grayston Dr Sandown Sandton. 011 286 7000

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What do you think of the Smart ID and SA bank pilot program? Have you made use of it and can you recommend it? Be sure to share your thoughts with our audience in the comments section below. Send an email to info@thesouthafrican.com.

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