takealot Covid-19

Image via Pixabay

Takealot temporarily pauses payments while reconfiguring platform

Takealot, which is an essential service provider under the COVID-19 lockdown protocols, will remain open. However, payments are temporarily paused.

takealot Covid-19

Image via Pixabay

Takealot announced on Thursday, 26 March 2020 that it will remain open for business during the 21-day COVID-19 lockdown period “to safely deliver essential goods” to South Africans.

However, payments will be “temporarily disabled on all goods” while the company reconfigures the online platform “to remove the ability to purchase non-essentials”. Takealot said in a statement:

“Customers will be notified directly about pending orders and returns in due course. Payment will be available soon, but for now: stay safe, South Africa”.

Safety first

South Africa’s leading online retailer vowed that the safety of its employees, customers and partners remains a top priority as the coronavirus continues to wreak havoc across the globe.

Following President Cyril Ramaphosa’s announcement on 23 March 2020 that a lockdown would be implemented, Takelot said it could “play an important part in the lives of South Africans”.

“We believe that we can play an important part in the lives of South Africans during this time; supplying essential goods to your doors in a manner that is safe and secure and we trust that the authorities will agree with us”.

In addition, the retailer also outlined its COVID-19 strategy with regards to pricing and hygiene. Takealot’s operations are in line with the new regulations to enforce stricter pricing processes.

Retail model pricing and marketplace pricing

Takealot explained that it offers products from two sources on its platform:

  • In the retail model, Takealot’s retail buying team are responsible for setting the selling price
  • In the marketplace or third-party model, the independent third-party seller is responsible for setting the price.

That said, the Takealot team cautioned that it does not “manage the relationships and procurement processes between third-party sellers and their suppliers”.

“Takealot is therefore proactively monitoring and regulations Marketplace products and prices to ensure their compliance with the directives and regulations under the Disaster Management Act”.

Customers are encouraged to report any products not adhering to the regulations of fair and responsible pricing to covid19@takealot.com, or reaching out to the team on Twitter, @takealot.

“In light of recent product and pricing regulations under the Disaster Management Act, we’d like to assure our customers of our commitment to fair pricing. We welcome customers to contact us if they come across any listings they feel aren’t living up to this commitment”.

Confirmed COVID-19 cases in South Africa

At the time of publishing, the confirmed cases of COVID-19 infections in South Africa increased by 191 from the last update: There are currently more than 900 confirmed cases.

Just a day ago, that figure stood at 709. Furthermore, President Cyril Ramaphosa warned on Thursday 26 March at a press briefing that it “may rise much higher than this”.

covid-19 coronavirus confirmed cases South Africa
Caption: “Cases of COVID19 are increasing and transmission is on-going in South Africa. As of 26 March, 218 new cases of COVID19 are confirmed.” / Image via Twitter: @NICD_SA