Here’s how Workplace From Face

Image credit: Cheryl Kahla/TheSouthAfrican.com

Here’s how Workplace From Facebook supports work-from-home employees

Facebook Workplace is enabling high fidelity communication and supporting employees in the world of remote work. Here’s how.

Here’s how Workplace From Face

Image credit: Cheryl Kahla/TheSouthAfrican.com

With many countries currently experiencing at least some form of lockdown, businesses are waist-deep in uncharted waters. Companies, both large and small, need to transform if they wish to remain operational.

In addition to surviving the lockdown, businesses also need to ensure that employees remain safe. However, some may find it hard to adapt to and overcome these challenges.

Facebook looked and the data and realised that business and organisations urgently need support in two areas: communicating critical information in real-time and making sure the information is easily accessible.

The Workplace from Facebook team, therefore, announced new features to help businesses better manage the impact of the pandemic. Here’s how.

Facebook Workspace assisting businesses

Facebook workplace
Image via Adobe Stock

Better information sharing

One of the biggest challenges that come with remote work is being able to effectively share accurate, real-time information with employees while under lockdown. Facebook warns:

“Employers have a huge responsibility to keep employees up to date to ensure they’re supported, safe and know what procedures to follow. Simultaneously, company leaders want to make sure their updates are helpful to employees, and that people are feeling heard and supported.”

Draft for

Another issue many organisations told us they’ve been struggling with is adjusting their internal communications processes to accommodate a remote workforce and an increased volume of updates.

Most companies are finding that mechanisms which worked in the office, are not as effective when dealing with a remote-work situation.

Facebook workplace
Image supplied/Facebook

To help streamline the process, Workplace from Facebook launched Draft for, a feature that “allows individuals to draft posts on behalf of executives who can subsequently review, approve and publish.”

“We believe this will help streamline accurate information sharing, while bringing together voices across the organisation.”

Campaigns

Another new Workplace from Facebook feature to enable better internal communication is Campaigns, which was only added in May.

“Campaigns allow for tracking audience reach and engagement across a group of posts. This includes sentiment metrics, which can help you identify the content that’s most helpful to people so you can create more of it.”

It means that business can publish multiple posts about, for example, COVID-19 or ‘working from home’ while also be able to look at the impact of employee morale to ensure the information “hits home”, so to speak.

Facebook workplace
Image supplied/Facebook

Supporting employee wellbeing

It’s vital that employers listen to employees’ concerns and provide feedback opportunities that focus on wellbeing and morale. Especially during the pandemic, which has impacted everyone to some extent.

“We want Workplace to provide a space for leaders and colleagues alike to listen and support each other. The organisations that get this right today will have a lasting and positive impact on their workforce.”

Safety alerts

With this in mind, the Workplace developers team expanded the capabilities of Safety Check on Workplace by introducing Safety Alerts. Companies can now send standalone alerts providing updates or context

Safety Alerts can be used for any important safety updates, not just drills or crises.

Facebook workplace
Image supplied/Facebook

Q&A posts

Another new feature: Q&A Posts. The section was designed to keep the lines of communication open and help businesses “understand what’s important to employees, and to enable quick feedback.”

” People will be able to add and upvote questions, ensuring the top concerns across the organisation get the attention they deserve.”

The developers’ team assures Workplace from Facebook users that we’ll hear more from them as they “continue to develop new features that help make our working lives easier while we all come to grips with this new normal”.

Facebook workplace
Image supplied/Facebook