Johannesburg airport baggage drama

Johannesburg Airport baggage drama. Image: Pexels

Johannesburg Airport baggage drama: System breakdown

Johannesburg Airport suffers major glitch resulting in large number of passengers on domestic flights leaving without their baggage.

Johannesburg airport baggage drama

Johannesburg Airport baggage drama. Image: Pexels

A glitch in Johannesburg’s OR Tambo International Airport’s baggage system has led to major inconveniences for passengers.   

Thousands of passengers flying out of Johannesburg’s primary airport reached their destinations without their baggage.


The breakdown of ACSA’s (Airports Company of South Africa) baggage sorting system at OR Tambo on Friday has hindered operations during this peak period.

Ultimately, this has resulted in unnecessary distress for airline passengers. 

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Acsa announced on Friday that it was facing challenges caused by its baggage sorting system.

“We experienced technical challenges with our baggage sortation system in the domestic terminal. The impact was some passenger bags were left behind, however, arrangements have been made with the respective airlines to ensure passengers bags reach their owners timeously.” It said.


The situation has created anger for many travellers who still do not have their baggage.

Passengers taking cruise trips are now forced to fork out large sums of money for the onboard purchase of replacement items.

Airlines endeavoured to assist OR Tambo Airport in dealing with the matter on Friday by delaying their flights.

However, by Saturday morning the issue had still not been fully resolved, with piles of suitcases still waiting to be sorted and couriered to destinations across SA.


FlySafair deployed its own staff to assist in sorting the piles of baggage and thus reduce the risk of pilferage from baggage.

“It’s been an absolute nightmare trying to reunite about 3000 of our passengers with their luggage,” said FlySafair’s chief marketing officer, Kirby Gordon per Timeslive.

Ground handling companies had to employ extra staff and pay them overtime to minimise the inconvenience caused.

Airlines face hefty bills for the shipping of delayed baggage to passengers. 

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