police SASSA R350 srd grant SA Post Office police

South African Post Office. Image: Wikimedia Commons.

Post Office: New system for licence renewal, grants to ease the queues

The Post Office has introduced a new system for Vehicle Licence Renewals and social grants to get rid of long queues.

police SASSA R350 srd grant SA Post Office police

South African Post Office. Image: Wikimedia Commons.

The SA Post Office has introduced separate queues for its regular customers doing money transfers, bill payments, and other postal services to avoid long queues.

Group CEO Nomkhita Mona said despite massive financial challenges, there were equally massive opportunities for them to effect meaningful change and deliver services they can be proud of.


“Better yet, the SA Post Office, has, through the PostBank, introduced a system for grant beneficiaries to collect their payments – without having to stand in long queues,” said Mona.

She said since her arrival at the national postal service six months ago, a new culture of being obsessed with customer service has been introduced for the benefit of South Africans.

The Motor Vehicle Licencing (MVL) service has also been streamlined alongside all service offerings to focus on cutting the queues to reasonable levels and serve the customer within an acceptable time. 

More than 3 million owners of motor vehicles chose the SA Post Office to renew their vehicle licences in the past year.

To make things faster, the postal service has developed a mobile application for the renewal of motor vehicle licences that will enable the customer to complete the whole process in the comfort of their own homes or offices. 

READ: SA Post Office warns – only a few hours left to mail to Australia


“The full renewal process, including payment, will be done on the app, leaving only the last step of accessing the actual disc. This will be done in one of two ways: the customer can either choose to collect from an SA Post Office outlet nearby; or the SA Post Office can deliver the disc to the customer – at an affordable delivery fee,” said Mona.

An additional service offered is the bulk motor vehicle licence renewal for fleet and for employees of companies, no matter how big or small. 

This service entails the collection of all necessary documentation from company premises, taking them back to the Post Office for processing, printing and delivery back to their offices.