Life Healthcare Group cyber attack

Image via: Adobe Stock

Life Healthcare Group takes its systems offline after cyber attack

Due to a cyber attack, the Life Healthcare Group’s hospitals and administrative offices have had to switch over to manual processing systems.

Life Healthcare Group cyber attack

Image via: Adobe Stock

The Life Healthcare Group, on Tuesday 9 June, announced that there had been a criminal cyber attack on its IT systems. 

The group said it acted immediately and took its systems offline, in order to actively contain the attack. 


The Life Healthcare Group said it does not know to which the extent sensitive data has been compromised, however, investigations are underway. 

“External cybersecurity experts and forensic teams have been brought on board to advise and supplement our internal teams and capacity. We have alerted the relevant authorities and investigations are underway,” it said. 

The group said patient care — its number one priority — has not been impacted and it will continue to provide quality healthcare across all of its hospitals and clinics.


In line with business continuity plans, the Life Healthcare Group’s hospitals and administrative offices have switched over to backup manual processing systems and continue to function, albeit and regrettably, with some administrative delays. 

“The security incident has affected admissions systems, business processing systems and email servers. We immediately took these offline as a precautionary measure to contain the attack, conduct our investigations, and where necessary commence remediation,” it said. 

“We apologise for any frustration, delay, or distress this criminal act has caused to our patients, doctors, employees, funders and other stakeholders. We thank them for their understanding, support and patience as we resolve this matter,” it added. 


Life Healthcare Group Acting CEO Pieter Van der Westhuizen said:  

“First, and foremost, we wish to assure all the communities within which we operate, that this criminal attack on our systems will not affect the quality care and clinical excellence we aim to provide. Patient care remains our key priority. We are deeply disappointed and saddened that criminals would attack our facilities during such a time when we are all working tirelessly and collectively to fight the COVID-19 pandemic.” 

“We will not be distracted and will continue to place our patients first. We regret that the disruption caused by this criminal act may cause our patients some frustration, in what is already a trying time.

Van der Westhuizen said its employees, doctors and service providers have shown their dedication and professionalism by quickly adopting its manual backup systems.

Investigations are continuing and the Life Healthcare Group is working “around-the-clock” to restore the affected systems.