Photo: Unsplash
Photo: Unsplash
DStv customers have been left without their favourite shows or channels on Tuesday, after a substantial glitch knocked programming off the air for many households. Several different problems have been raised by the public.
Furthermore, a number of users reported that they ended up with access to channels they never subscribed to – although there weren’t many complaints about that, the following issues were logged by disgruntled viewers…
@DStv good day.
— ????????SA Girl???????? (@SAGirl996) August 3, 2021
I have E32-4 error on my decoder and I tried to fix it on the app, but it is not working. It still displays the error
This isn’t just today, this has been going on for a number of weeks now off and on, screwing up recordings
— NTDesigns (@justanick87) August 3, 2021
DSTV keeps freezing & blaming it on the weather ???????????? like it’s blacking out.
— N A S I L E L E (@LikerOfThings_) August 3, 2021
Both MultiChoice and DStv Care posted near-identical messages on their Twitter pages, warning customers that a system issue had caused ‘outages’ in some cases. Work remains ongoing to resolve the problem.
“We are experiencing a system issue which has impacted some DStv customers attempting to view programming. We are working to resolve the problem. Due to the nature of the issue, our service agents will not be able to assist with reconnections until it has been resolved.” | MultiChoice Statement
We are currently experiencing a system outage that is affecting some DStv customers attempting to view programming. Our service agents will not be able to assist with reconnections until the outage is resolved. We are working to resolve the problem as soon as possible. pic.twitter.com/Dxt5OMeDtV
— DStv Care (@DStvCare) August 3, 2021