Image via Adobe Stock
Image via Adobe Stock
The Department of Justice and Constitutional Development said that child maintenance payments would be delayed for an indefinite period due to the system it uses to facilitate payments being inaccessible. MojaPay, the payment administrative system in question, is one of the IT systems that was affected by the ransomware attack last week.
The department said it is not yet able to determine the exact date when the required systems will be up and running again. However, it said all child maintenance money would be kept secure for payment to the rightful beneficiaries when MojaPay becomes accessible.
“The current system challenges do not affect the receipt of child maintenance money from the maintenance paying parent or employers who deduct these from the paying parent’s salary,” said the department. The scheduled monthly child maintenance deductions is expected to go ahead as scheduled.
The department said IT experts from within its structure, industry partners and other organs of the government are working together to “urgently restore” the systems affected by the ransomware attack, including MojaPay.
“The MojaPay system will be given the utmost priority to ensure that any inconvenience to maintenance beneficiaries is minimised,” said the department in a statement.
Thus far, an alternative email system has been set up by the IT experts to reportedly enable better coordination of the department’s crisis response plan and the departmental website is functioning again, enabling it t publish updates for the public.
Bereaved families are being given access to funds in the bank accounts of deceased loved ones in exceptional cases, according to the department. As an interim measure, the Master’s Offices are using a manual process to allow this kind of access to pay for burial costs.
“The department would once again like to extend its profound apologies to all users of justice services who have been negatively affected by the current system challenges. More updates on progress in restoring the IT system will be provided as soon as they’re available,” said the department.