SASSA’s R350 grant is due to expire next year, and no extensions have been tabled yet – Photo: Supplied
SASSA’s R350 grant is due to expire next year, and no extensions have been tabled yet – Photo: Supplied
A large amount of R350 grant claimants were left ultimately frustrated this week, when a technical glitch with one of the payment systems meant that beneficiaries were unable to access monies owed to them.
R350 grant: Latest news and payment dates for July 2022
Outlets like Pick N Pay, Checkers, and Shoprite were all affected. There were connectivity issues at retailers nationwide, and Postbank were unable to resolve them in a timely fashion. It is hoped, however, that the glitch will have corrected itself by the end of the week.
The R350 grant criteria is set to expand, meaning more people can soon apply for the handout. But the system is already struggling to cope with client base it already has. In June, huge delays were experienced by people in desperate need of a lifeline.
ALSO READ: SASSA allowing MORE people to collect R350 grant – who qualifies now?
Updates from SASSA: Postbank to review ‘technical glitch’ snafu
For many, that misery has now been compounded. Lucas Ndala is the Postbank interim CEO, and he confirmed that a surge in users trying to access their payments contributed to the outages. According to him, almost 70 000 people were unable to withdraw their cash yesterday.
- All R350 grants that were affected by the glitch will be subject to a review on Thursday
“The timeouts are experienced when we have high volumes. The team has begun its investigation and started working on isolating the problem. We will sit this morning to see if it’s been successful.“
“It’s estimated that 70,000 transactions were not successful yesterday, so this morning we will do a quick review of the transactions which did not go through. It’s also difficult to tell which areas are impacted but we will engage with our various retailers.“
Lucas Ndala
SASSA clients are requested to please provide correct contact details when applying for a social grant @The_DSD @nda_rsa @GovernmentZA #SASSACARES pic.twitter.com/Qc7xVQ8lwq
— SASSA (@OfficialSASSA) July 15, 2022
