Here’s why Uber drivers are cancelling or rejecting short trips. Image via Pixabay

How Uber is putting brakes on drivers cancelling shorter trips

‘We do look at interventions’: Uber has stepped in to help after riders were left frustrated by drivers refusing or cancelling short trips.


Here’s why Uber drivers are cancelling or rejecting short trips. Image via Pixabay

Although Uber has become one of the most popular e-hailing services in the country, Uber users in Johannesburg and Cape Town have been complaining about drivers cancelling their short trips. 

According to Business Insider, there is a reason for this and it’s not only the skyrocketing petrol price… Kagiso Khaole, head of mobility operations at Uber Sub-Saharan Africa, has said the e-hailing service is doing what it can to help its customers.

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As per Business Insider, Uber became aware of drivers refusing to accept short trips at the end of 2021. The first reason why Uber drivers are cancelling these trips is because of the rising cost of petrol. As it stands, one litre of petrol is around R21 per litre. 

The second reason behind the abrupt cancellations is the driver’s preference. Most uber drivers work as independent contractors and have the freedom to choose which trips they accept or reject. Sadly for Uber users, most drivers are not keen on working when there is load shedding due to traffic congestion. 

“We’ve seen interest rates slowly starting to climb up as well, we look at the cost of parts [and] maintaining the vehicle,” said Kagiso Khaole. 


Khaole added that Uber has helped its drivers by increasing its base fares and introducing other measures like incentives, training and monitoring. 

“Excessive cancellations [or] any fraudulent cancellations are dealt with within the platform and we do look at interventions before we take any drastic steps, like taking a driver off the platform,” he said. 


In March, drivers from Uber, Bolt, InDriver and DiDi took to the streets to protest against their employers. The drivers alleged that they were being exploited by the e-hailing services with many struggling to make ends meet. 

“The reality is that we are in abusive companies. They just do as they please when it comes to us. They call us partners but in reality, we do not understand the kind of relationship that we have with them,” said Nkosinathi Zwane from Unity in Diversity E-hailing Association. 

“They just do as they please and the government has kept silent for far too long,” added Zwane. 

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